At AURASHIELD, we aim to process and deliver your skincare orders as smoothly as possible. This policy explains our order processing, shipping, and delivery procedures.
Orders are processed after confirmation and payment verification, where applicable. Processing times may vary depending on product availability, order volume, holidays, and operational conditions.
Delivery times depend on the shipping address, courier service, and local conditions. Any estimated delivery timeline shown during checkout or communicated with your order is an estimate and not a guarantee.
Delays may occur due to public holidays, weather, courier disruptions, or circumstances beyond our reasonable control. We will make reasonable efforts to assist with delivery-related enquiries.
Applicable shipping charges will be displayed during checkout before you place your order. Any free-shipping offer will be subject to the conditions stated when the offer is presented.
Where tracking is available, tracking information will be shared using the contact details provided with your order. Please allow some time for tracking information to appear after dispatch.
Please ensure that your shipping address, phone number, and other delivery details are accurate before placing your order. Incorrect or incomplete information may cause delivery delays or failed delivery attempts.
If you notice an error, contact us as soon as possible. Address changes may not be possible after dispatch.
If your order arrives damaged, contains an incorrect item, or has a missing product, please contact us within 48 hours of delivery. Include your order ID, a brief description of the issue, and clear photos or videos of the product, packaging, and shipping label.
We will review the details and advise you on the next steps under our Return/Replacement/Cancellation Policy. This reporting timeframe does not limit rights available under applicable law.
If your order is delayed, marked as delivered but not received, or returned to the sender, contact us with your order ID. We will review the available tracking information and assist with the next steps.
For shipping or delivery enquiries, contact AURASHIELD:
Email: care.aurashield@gmail.com
Website: Contact Us
