Privacy Policy

At AURASHIELD, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and share information when you visit our website or purchase our products.

1. Information We Collect

Depending on how you use our website, we may collect:

• Your name, email address, phone number, and billing or shipping address.
• Order details, purchase history, and customer support communications.
• Payment transaction references and payment status. Payment details may be processed securely by the relevant payment service provider.
• Device, browser, IP address, and website usage information.
• Cookie and similar technology data, where applicable.

2. How We Use Your Information

We may use your information to:

• Process and fulfil orders and payments.
• Arrange shipping, replacements, cancellations, and refunds.
• Respond to enquiries and provide customer support.
• Send order confirmations and delivery updates.
• Improve our website, products, and customer experience.
• Maintain security, prevent fraud, and meet legal obligations.
• Send marketing communications where permitted and, where required, with your consent.

3. Sharing of Information

We may share relevant information with service providers that help us operate our business, including payment gateways, courier partners, website hosting providers, and customer support services. We may also disclose information when required by law or necessary to protect our rights.

We do not sell personal information as part of our ordinary business practices.

4. Cookies and Similar Technologies

Our website may use cookies to support essential functions, remember preferences, analyse website performance, and improve your browsing experience. You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

5. Data Security and Retention

We take reasonable measures to protect personal information against unauthorised access, misuse, loss, or disclosure. Information is retained for as long as reasonably necessary for order fulfilment, customer support, legal compliance, record-keeping, and dispute resolution.

No method of electronic storage or transmission can be guaranteed to be completely secure.

6. Your Privacy Rights

Subject to applicable law, you may have rights to request access to, correction of, or deletion of your personal information, and to withdraw consent where processing is based on consent. Some information may need to be retained to comply with legal obligations.

To make a privacy-related request, contact us using the details below.

7. Third-Party Websites and Services

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.

8. Children's Privacy

Our website is not intended to knowingly collect children's personal information without the required authorisation under applicable law. If you believe a child's information has been provided inappropriately, please contact us.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services, or applicable law. The latest version will be published on this page.

10. Contact Us

For privacy-related questions or requests, contact AURASHIELD:

Email: care.aurashield@gmail.com
Website: Contact Us