Return, Replacement & Cancellation Policy

At AURASHIELD, we want you to feel confident about your skincare purchases. If something goes wrong with your order, our customer support team is here to help.

1. Replacement Eligibility

A replacement may be considered, subject to verification, if:

• Your product arrives damaged.
• You receive an incorrect item.
• An item is missing from your shipment.
• Your product has a verified defect or another issue covered by applicable law.

Please report visible delivery damage, incorrect items, or missing items within 48 hours of delivery. Include your order ID and clear photos or videos so we can investigate promptly. This reporting timeframe does not restrict rights available under applicable law.

2. Return Conditions

For hygiene and product-safety reasons, we generally do not accept returns of opened or used skincare products, change-of-mind returns, or returns based solely on individual skin compatibility concerns.

Free samples and trial kits are generally non-returnable. These conditions do not exclude remedies required by law for defective, damaged, incorrect, or misrepresented products.

3. How to Request a Replacement

Email care.aurashield@gmail.com with:

• Your order ID and contact details.
• A brief description of the issue.
• Clear photos or videos of the product, packaging, and shipping label.

We aim to acknowledge your complaint within 48 hours and provide the next steps. After reviewing the issue, we will inform you of the applicable resolution.

Please do not send a product back before receiving instructions from our team.

4. Refund Process

Once a refund is approved:

• We aim to initiate the refund within 7–10 business days of approval, subject to any shorter timeline required by applicable law.
• Prepaid orders will generally be refunded to the original payment method.
• For cash-on-delivery orders, our team will communicate the applicable refund procedure.
• The time taken for the refund to appear in your account depends on your bank or payment provider.
• Applicable delivery or handling charges will be refunded where required by law or where the issue is attributable to AURASHIELD or its delivery process.

Refund eligibility will be assessed under this policy and applicable consumer protection laws.

5. Cancellation Policy

To request a cancellation, email care.aurashield@gmail.com as soon as possible, preferably before dispatch. Please include your order ID.

• Orders successfully cancelled before dispatch will receive a refund of the amount paid, subject to applicable law.
• Once an order has been dispatched, cancellation may no longer be possible. Contact us for assistance.
• If AURASHIELD cannot fulfil an order or cancels it, any applicable refund will be arranged in accordance with applicable law.

6. Return Shipping Costs

If a return or replacement is approved due to a damaged, defective, incorrect, or missing item attributable to AURASHIELD or its delivery process, we will explain the return procedure and applicable shipping costs. In other cases, shipping costs will be communicated before a return is arranged, subject to applicable law.

7. Consumer Rights

Nothing in this policy limits any rights or remedies available to consumers under applicable consumer protection laws.

8. Contact Us

For replacement, refund, or cancellation requests, contact AURASHIELD:

Email: care.aurashield@gmail.com
Website: Contact Us

Thank you for choosing AURASHIELD.